QUESTIONS

1. How does the wallet stay on the back of the phone?

The wallet attaches magnetically to the back of the phone. This only works with iPhone series 12 and 13:

 

2. What prevents the wallet from sliding?

The edges on the case are designed to fit the bottom of the wallet and prevent it from sliding on the back of the phone, the wallet is also attached magnetically to the back of the phone and is easy to remove. 

   3. Can I choose different case and wallet colors?

You can purchase a 3 pack which includes 3 cases with the same color wallet. You can then mix and match.

    

 4. What keeps cards inside?

The wallet has an internal mechanism that keeps cards from sliding out, you can have 3 to 4 cards at a time and they will not come out. 

5. How do you fan the cards out?

Push them slightly from the top right corner and then slide the cards on the bottom, choose the card you need and slide them back in.

6. How stable is the stand

It keeps the phone standing in vertical and horizontal modes using the edges on the case against the edges of the wallet. Stability may change depending on the surface. We do not recommend tapping the screen too hard while on stand mode.

 

Returns/Refund

We are committed to your 100% satisfaction. Therefore, if you are not fully satisfied with your purchase simply send it back at no charge within 10 days after you receive it and we will give you a full refund. Keep in mind that the order has to be made on our website (not through Indiegogo), the item has to be in perfect resell conditions, and import duties or any other collection fees are refunded as store credit only. Please be aware that deciding not to pay import duties is not eligible for a full refund.

To complete your exchange or refund, please contact us before taking any actions. We also require a receipt or a proof of purchase as well as the physical product. For any additional information please contact us at support@thefrenchieco.com.

 

Late or missing refund

If you were deemed eligible for a refund and you haven’t received a refund, please first check your bank account or contact your credit card company. It may take a few business days before your refund is officially posted. If your refund is not posted within 3-4 business days, next contact your bank. There is often some processing time before your refund is posted. If you still haven’t received your refund, please contact us at support@thefrenchieco.com