RETURNS / REFUND
We are committed to your 100% satisfaction. Therefore, if you are not fully satisfied with your purchase simply send it back at no charge within 10 days after you receive it and we will give you a full refund. Keep in mind that the order has to be made only through our website (thefrenchie.co) and not through Indiegogo (crowdfunding campaigns). The item has to be in perfect resell conditions, and import duties or any other collection fees are refunded as store credit only.
Please be aware that deciding not to pay import duties is not eligible for a full refund.
To complete your exchange or refund, please contact us before taking any actions. We also require a receipt or a proof of purchase as well as the physical product.
LATE OR MISSING REFUND
If you were deemed eligible for a refund and you haven’t received it, please first check your bank account or contact your credit card company. It may take a few business days before your refund is officially posted. If your refund is not posted within 3-4 business days, next contact your bank. There is often some processing time before your refund is posted.
If you still haven’t received your refund or for any additional information please contact us: