Warranty Policy

At THE FRENCHIE CO., every product is engineered with purpose, precision, and high standards. Our warranty exists to protect customers from genuine manufacturing defects while preserving the integrity of products that are built to be used, carried, worn, and traveled with.

This policy applies to products purchased directly through our official website or THE FRENCHIE CO. stores. If your product was purchased through a third-party retailer, marketplace, or authorized partner, the request should be handled directly with the original place of purchase.

Warranty conditions may vary depending on your location. If your region offers additional customer protections, we will respect them.

Quick Navigation

Quick Summary
Warranty Periods
What Our Warranty Covers
What Our Warranty Does Not Cover
Material Characteristics & Care Responsibility
Product-Specific Coverage
Warranty Replacements
How to Submit a Warranty Claim
Returns, Exchanges & Refunds
Contact Us

1. Quick Summary

Our warranty covers manufacturing defects in materials or workmanship under normal intended use.

It does not cover normal wear and tear, cosmetic changes from use, accidental damage, misuse, improper care, third-party damage, airline or carrier damage, unauthorized repairs, loss, or theft.

Each warranty claim is reviewed individually. We may request photos, videos, physical inspection, or return of the product before approving a solution.

2. Warranty Periods

Warranty periods begin on the original date of purchase.

Wallets: 5 years
Backpacks: 10 years
3 in 1 Sling Mini: 5 years
Clothing: 30 days
GLIDERS Sneakers: 90 days
GLIDESPEED Carry-On Polycarbonate: 3 years
GLIDESPEED Carry-On Aluminium: 5 years
GLIDESPEED Carry-On Carbon Fiber: 5 years
GLIDESPEED Carry-On Titanium: Lifetime

Warranty periods may vary depending on the specific product, edition, or product page details. For the most accurate warranty information on a particular item, refer to the product page or contact our support team.

3. What Our Warranty Covers

Our warranty covers manufacturing defects in materials or workmanship under normal intended use.

Examples may include:

Structural stitching failure caused by manufacturing.
Mechanical failure of covered product components under normal use.
Material or construction defects present from production.
Product issues that prevent the item from functioning as intended and are not caused by misuse, accidents, improper care, or third-party damage.

The available solution may include repair, replacement, store credit, or refund, depending on the product, the issue, availability of replacement parts, and case review.

4. What Our Warranty Does Not Cover

Warranty coverage does not apply to:

Normal wear and tear.
Cosmetic damage or cosmetic changes from regular use.
Scratches, scuffs, stains, dents, water marks, patina, fading, or color changes.
Natural aging of leather, suede, textiles, metals, or other premium materials.
Damage caused by misuse, accidents, neglect, improper care, water, heat, chemicals, excessive force, or impact.
Damage caused by airlines, carriers, customs inspections, baggage handling, or third parties.
Damage caused by overpacking, excessive load, improper storage, or improper cleaning.
Unauthorized repairs, modifications, alterations, or cleaning methods.
Loss, theft, or accidental damage.
Products purchased from unauthorized sellers.
Issues caused by failure to follow product care or usage instructions.

5. Material Characteristics & Care Responsibility

Many of our products use natural, premium materials such as full-grain leather, suede, metal, and high-grade textiles.

These materials may develop marks, stains, patina, texture variations, creasing, softening, fading, or color changes as a result of use, exposure to the environment, body oils, moisture, friction, travel, or improper care.

These changes are part of the natural behavior of premium materials and are not considered manufacturing defects.

Customers are responsible for proper care, cleaning, storage, and protection of delicate materials.

6. Product-Specific Coverage

Wallets

Wallets are covered for manufacturing defects in materials or workmanship during the applicable warranty period.

The warranty does not cover scratches, stains, patina, leather aging, suede marks, cosmetic wear, accidental damage, overstuffing, water exposure, heat exposure, or damage caused by improper care.

Backpacks

Backpacks are covered for manufacturing defects in materials, workmanship, zippers, seams, and structural components during the applicable warranty period.

The warranty does not cover cosmetic wear, stains, scuffs, accidental damage, overloading, cuts, tears from sharp objects, water damage, or damage caused by improper use or care.

Clothing

Clothing is covered for manufacturing defects for 30 days from the date of purchase.

The warranty does not cover shrinkage, fading, pilling, stains, odor, tears, improper washing, improper drying, or damage caused by failure to follow care instructions.

GLIDERS Sneakers

GLIDERS Sneakers are covered for 90 days from the date of purchase.

Coverage is limited to manufacturing defects, including:

Sole peeling or outsole delamination caused by manufacturing.
Structural stitching failures caused by manufacturing.

The warranty does not cover tread wear, creasing, stains, odor, water damage, machine washing, improper drying, cosmetic wear, or damage caused by improper use.

To maintain the condition of your Gliders Sneakers and preserve warranty eligibility, follow these care instructions:

Hand wash only using cold or lukewarm water, maximum 30°C.
Do not use bleach or aggressive solvents.
Do not machine dry or tumble dry.
Dry flat in the shade in a well-ventilated area.
Do not wring or twist the footwear to remove water.
Do not iron or dry clean.

GLIDESPEED Luggage

GLIDESPEED Luggage is covered for mechanical functionality during the applicable warranty period.

Covered functional components may include:

Wheel system failure under normal use.
Wheels failing to roll, rotate, or remain attached to the chassis under normal use.
Telescopic handle mechanical failure, including jamming or failure to extend or retract under normal use.

This warranty does not cover exterior cosmetic damage from travel, including dents, scratches, scuffs, abrasions, stains, shell marks, or impact damage.

It also does not cover damage caused by airlines, baggage handling, carriers, customs inspections, overpacking, heavy impact, cracked or missing wheels from external force, interior stains, lining tears, or damage caused by spillage.

Travel leaves marks. Our warranty protects function, not every cosmetic sign of movement.

7. Warranty Replacements

A replacement provided as part of a warranty resolution is considered a solution to the original warranty claim.

A replacement does not automatically extend or restart the original voluntary warranty period.

In some regions, replaced products or parts may receive specific coverage periods. If that applies to your order, we will respect it.

8. How to Submit a Warranty Claim

To submit a warranty claim, contact us at:

support@thefrenchieco.com

Please include:

Your order number or proof of purchase.
Full name.
Product name.
A clear description of the issue.
Photos or videos showing the product and the specific issue.
Any relevant context, such as when the issue appeared and how the product was being used.

We will review your claim and may request additional information, physical inspection, or return of the product before approving a solution.

Warranty claims are usually reviewed within 14 days after we receive the required information.

9. Returns, Exchanges & Refunds

If you are requesting a return, exchange, or refund within 30 days of receiving your order, please review our Refund Policy.

Returns and exchanges are handled separately from warranty claims.

10. Contact Us

To request a warranty review, contact: