Warranty

Updated Warranty Policy with all recommended additions

You can paste this directly into your policy:

Limited Warranty (All Customers)
All our products are covered under a limited warranty from the date of purchase when used under normal conditions and for their intended purpose.

Warranty Periods:
Wallets: 5 years
Backpacks: 10 years
Speed Cockpit: 5 years
Antibacterial Clothing: 1 year
3 in 1 Sling Mini: 5 years

Please note that warranty periods may vary depending on the specific product specifications and details. For accurate warranty information on a particular item, please refer to the product page or contact our customer support.

Material Characteristics and Customer Responsibility
Many of our products use natural, premium materials such as full-grain leather, suede, and high-grade textiles. These materials may develop marks, stains, patina, texture variations, or color changes as a result of use, exposure to the environment, body oils, moisture, friction, or improper care. These changes are normal characteristics of natural materials and are not considered manufacturing defects. Customers are responsible for the proper care, cleaning, and protection of delicate materials.

Exclusions
This limited warranty does not cover:
• Misuse, neglect, accidents, or modifications.
• Loss, damage, or costs resulting from misuse.
• Cosmetic damage, including scratches, stains, water marks, patina, dents, or color changes.
• Damage caused by exposure to moisture, sunlight, oils, cosmetics, or abrasive surfaces.
• General wear and tear, including material softening or natural aging.
• Damage resulting from improper cleaning, conditioning, or the use of non-approved care products.

Warranty Claim Process
To make a warranty claim, contact us at support@thefrenchieco.com with proof of purchase, a description of the issue, and photos if applicable. We will assess your claim within 14 days and offer a suitable remedy (repair, replacement, or refund).

Legal Warranty (EU & UK)
In addition to our voluntary limited warranty, EU and UK consumers benefit from a 2-year legal warranty starting from the date of delivery, covering manufacturing defects and product non-conformity.