Contact us

Questions about an order, a product or a pre-order? Start below. Most answers are one click away, and our team answers everything else.

Duties & taxes included
Free shipping from $199 USD
30-day returns

Quick answers

ShippingTimes, carriers and tracking. Returns30 days from delivery. WarrantyWhat is covered and how to claim. Help CenterProducts, orders and payments.

Your order or a question

Track, return or cancel an order in one click, or write to us. Every message reaches our support team.

Other ways to reach us

Email support@thefrenchieco.com Include your order number if you have one.

WhatsApp +57 315 796 7002 Chat with our support team.

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Visit us

Try the products in person at our stores in Colombia.

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Excellence Without Compromise

Nobody needs what goes into our pieces. Each material is the finest we can find, chosen for where it comes from and the story it carries, then finished to a standard you feel the first time you hold it and still notice years later. Every product comes with its warranty in writing.

Customer-First Mentality

Duties and taxes are already in the price, so nothing is due at the door. If something isn't right, you have 30 days from delivery to send it back for a full refund of the product, under our Returns policy. And the warranty starts the day the order arrives.

Innovation With Purpose

Every idea in The Frenchie Lab starts with a small friction in someone's day, the kind most people have learned to live with. The work is to take it away without adding a new one. If an idea doesn't make a real moment easier, it stays in the Lab.