Refund Policy

General Return & Refund Policy (All Customers)

We are committed to your 100% satisfaction. If you are not fully satisfied with your purchase, you may return it free of charge within 30 days after you receive it for a full refund, subject to the following conditions:

  • The order must have been placed directly on our website.

  • Condition: The product must be in perfect resale condition (including all tags and accessories).

  • Returns must include the original packaging and proof of purchase (receipt or order number).

  • Import duties or collection fees are refunded as store credit only.

  • Refusal of Delivery: If you choose not to pay import duties and the package is returned to us, the cost of return shipping and any administrative fees will be deducted from your refund amount.

  • Process: Returns must be initiated via our support team. We will provide instructions.

To initiate a return or exchange, contact us at support@thefrenchieco.com.

Defective or Non-Conforming Goods

If you receive a defective or non-conforming product, you are entitled to a full refund, repair, or replacement, in accordance with your statutory rights. In such cases, we will cover the return shipping costs.

Discounted Products

  • Clothing purchased with a discount is not eligible for exchange due to color or size.

  • For wallets, backpacks, and accessories, in case of return or exchange, the discount will be prorated based on retained items.

  • If returning an item from a BOGO (Buy One Get One) purchase, the discount applied to the other item may be adjusted accordingly.

Refund Processing

Once your return is received and inspected (usually within 3-5 business days of arrival), your refund will be processed. The credit will automatically be applied to your original method of payment within 10-14 days, depending on your bank's processing times.

Late or Missing Refunds

If you have not received your refund after approval, please:

  1. Check your bank account.

  2. Contact your credit card company as it may take several business days.

  3. Contact your bank if necessary.

If, after these steps you still have not received your refund within 3–4 business days, please contact us at support@thefrenchieco.com.

Right of Withdrawal (EU & UK Consumers)

If you are a resident of the European Union or the United Kingdom, you have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day you or a third party designated by you receives the goods.

To exercise the right of withdrawal, you must notify us by email at support@thefrenchieco.com before the withdrawal period expires.