Dispatch update. Since Forbes featured our Speed Wallet™ Duo, orders are arriving faster than usual. We still check every order before it goes out.
If everything in your order is in stock: it leaves our facility a few days later than usual. The delivery time shown at checkout already includes it.
If your order includes a pre-order: the whole order ships together once the production time shown on the product page is complete. The delivery time shown at checkout starts from that day.
Pre-orders
Products marked Pre-order ship once their production batch is complete, within the estimated time shown on the product page. If your order includes in-stock and pre-order items, we ship it complete once the pre-order is ready, so the whole order follows the longer delivery time.
Cancellations
You may cancel your order and receive a full refund at any time before your order enters fulfillment.
Shipping rates
Shipping charges are calculated and displayed at checkout. We offer free shipping on all orders of $199.00 USD or more.
Tracking and delivery
We ship worldwide via DHL or FedEx. Once your order ships you will receive a confirmation email with tracking. If your order is delayed, lost, or arrives damaged, contact us at support@thefrenchieco.com.
Please ensure your shipping address is accurate at checkout. THE FRENCHIE CO. is not responsible for delivery issues caused by incorrect or incomplete addresses.
Customs duties and import taxes
Import duties and taxes, including VAT and sales tax, are included in the price you see, for every destination we ship to. The price at checkout is the final price: there is nothing extra to pay at checkout or when your order is delivered.
Returns
You may request a return within 30 days of delivery. Return shipping is the customer's responsibility. See our Returns, Exchanges & Refunds policy for full details.