30-Day Satisfaction Guarantee
Your guarantee begins when the product reaches you, not when you place the order. You may request a return within 30 days of delivery.
- Products must be unused, unaltered, and returned with all original packaging, tags, and accessories.
- Return shipping is the customer's responsibility and may vary by location.
- Approved refunds are issued to the original payment method after inspection.
- Contact support@thefrenchieco.com before sending anything back.
Orders bought under a promotion
Promotional orders are fully covered by this guarantee. The discount belongs to the pair, not to a single item: if you return one item from a promotional pair, the item you keep returns to its regular price and your refund is adjusted by that difference.
Example. You buy a backpack at $495 and a wallet at $36 (70% off its regular $120). You pay $531. If you return the backpack and keep the wallet, the wallet is counted at its regular $120, so your refund is $411. If you return both items, your refund is the full $531.
For full details, review our Returns, Exchanges & Refunds policy in the footer.