Shipping Policy

SHIPPING RATES

Shipping charges are calculated and displayed at checkout. We offer free standard shipping on all orders of $199 USD or more.

TRACKING & DELIVERY ISSUES

We ship worldwide via DHL or FedEx Express. Once your order ships you will receive a confirmation email with tracking. If your order is delayed, lost, or arrives damaged, contact us at support@thefrenchieco.com and we will assist you promptly.

Please ensure your shipping address is accurate at checkout. THE FRENCHIE CO. is not responsible for delivery issues caused by incorrect or incomplete addresses.

DUTIES & IMPORT TAXES

Import duties and taxes, including VAT and sales tax, are included in the price you see, for every destination we ship to. The price at checkout is the final price: there is nothing extra to pay at checkout or when your order is delivered. This is our permanent policy, not a promotional benefit.

CANCELLATIONS

You may cancel your order and receive a full refund at any time before it enters fulfillment. Write to support@thefrenchieco.com.

RETURNS

You may request a return within 30 days of delivery. Return shipping is the customer's responsibility. See our Returns, Exchanges & Refunds policy for full details.